We should be done in another hour." Often when I checked the computer, it seem to be locked into some scenario that wasn't moving or going anywhere such as saying that it was checking for updates and it was still doing the same checking hours later.įinally they told me to call back on Saturday and they would fix the problem. Whenever I checked with them to find out what's going on I was usually glibly told "Everything is fine sir. On Friday from around 12 noon till around 7 PM they had remote access to my computer. The service that followed to try to fix my problem has been horrible.
Because I am so dependent on Quicken for keeping track of business expenses, I reluctantly paid $400 for the three-year service agreement. The three-year option included getting an updated version of Quicken each year for the next three years plus TurboTax. They offered me three different tech support options, a three-year option for $400 and two other longer options. Anybody have a better known product for a home user? We've come to hate doing our billing/budgeting because of Quicken. I use one of the largest banks around, readily recognized by Quicken, but Quicken fails waaay TOO MANY times. Very tired of this, I cannot recommend this product to anybody. I find myself trying workarounds (like downloading the transactions from the bank's manual download section, one at a time, or trying Once Step Update 4 or 5 times and crossing my fingers, etc.), but Quicken has exhausted me.
We went to Quicken 2017 recently, to see if it would fix the problem (after hours and hours of trying to fix it, two weeks in a row), and it still happens. Cannot tell you the number of endless hours over the past 8 months we've spent just trying to get simple transaction downloads to happen when requested from Quicken. Nice eh? Send strangers who sell software everything about you without already feeling to good about them! The software worked for months, then again it began the hours of failure and trying to download successfully bank information/transactions. At one point I was told the database group would have to look at my uploaded configs/file so they could figure it out.
Quicken 2016 was purchased last year, to try and fix the issue when it wouldn't go away at some point (had tried every workaround - including dropping accounts out of Express Web/One Step Update & putting back in, and changing bank passwords and changing Quicken account passwords, and changing Vault password, etc.all the typical Customer Support efforts).
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